Return & Refund Policy
At HappyTailz, your satisfaction and your pets’ happiness are our top priorities. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
Eligibility for Returns
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Returns are accepted within 30 days of receiving your order.
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Products must be in original, unused, and resalable condition, with all tags and packaging intact.
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Custom or personalized items may not be eligible for return unless defective.
Non-Returnable Items
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Chew toys, feeding mats, or interactive toys that show signs of use.
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Products damaged by misuse, accidents, or neglect.
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Items marked as final sale or clearance.
Return Process
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Contact us at contact@happytailzstore.store with your order number and reason for return.
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We will provide instructions for returning your item.
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Once we receive and inspect the item, your return will be approved or rejected based on eligibility.
Refunds
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Approved refunds will be processed within 5–10 business days.
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Refunds will be issued to the original payment method used for the purchase.
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Shipping fees are non-refundable, except for cases of defective or incorrect items.
Exchanges
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If you wish to exchange an item for a different size, color, or product, contact us at contact@happytailzstore.store.
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Exchanges are subject to product availability.
Damaged or Defective Items
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If your product arrives damaged or defective, please contact us immediately with a photo of the item.
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We will provide a replacement or full refund at no additional cost.
Contact Us
For any questions about returns, refunds, or exchanges, please reach out to us at:
Email: contact@happytailzstore.store